General Terms & Conditions of Sale (AGB)
Online Store Terms
This website (pupsandfriendsshop.com) is owned and operated by Pups and Friends. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors to shop online. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that:
you are responsible for reading the full item listing before making a commitment to buy it. We have made every effort to display as accurately as possible all colours and features of our products that appear on the online shop. We cannot guarantee that the user’s computer monitor's display of any colour will be accurate.
you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
All prices are end prices. Acceptable payments are credit/debit cards, Klarna or cash payment like Twint.
Modification of Prices
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
Pups and Friends offers free shipping within Switzerland. Unless otherwise noted, items are available from stock and ready to ship within 2-4 business days. Delivery is via Swiss Post Priority. For delivery outside of Switzerland contact our support.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will offer a refund based upon the original payment method.
Retention of right to change offering
We may, without prior notice, change the products; or stop providing the products we offer. We may permanently or temporarily terminate or suspend access to the products without notice and liability for any reason, or for no reason.
Warranties and Responsibility for products
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
Ownership of intellectual property, copyrights and logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Pups and Friends. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.
Right to suspend or cancel user account
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
You agree to indemnify and hold Pups and Friends harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall Pups and Friends, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Pups and Friends assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
Preference of law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Switzerland, without respect to its conflict of laws principles.
The data you transmit will only be used by us. All your data will be treated in strict confidence. We only pass on the data to third parties (e.g. shipping services) if this is necessary for order processing. The order data is encrypted and transmitted securely, but we assume no liability for data security during this transmission over the Internet (e.g. due to technical errors on the part of the provider) or for any criminal access by third parties to files on our internet presence. Access data for the customer login, which are sent to the customer at the customer's request, must be treated as strictly confidential by the customer, as we assume no responsibility for the use and application of this data.
Customer support & contact info
For customer support contact us on firstname.lastname@example.org or 076-127179.
Pups and Friends
Pups and Friends, March 2022